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Gym & Health Club Cancellation


Same-day gym and health club cancellation certificate, required to suspend or cancel your membership due to a medical condition.

Availability: UK and International 

Availability: Deliverable Immediately

Gym and health club cancellation certificate

If you have been sick, injured or you have a health condition that has affected your ability to exercise, you may require a medical certificate to suspend or cancel your gym or health club membership.

By uploading video evidence, our doctors can provide you with a same-day gym and health club cancellation certificate that will confirm your medical condition and that suspension or cancellation is advised. No appointment is needed – simply apply online.

What will I receive?

You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:

Your name and date of birth.

The sickness, injury or medical condition that has impacted your membership.

Whether you wish to suspend or cancel your membership.

When symptoms started and if they are ongoing or if you are now recovered.

Signature and authorisation by one of our GMC-registered UK doctors.

Contact details of ZoomDoc Health with a QR code enabling a verification check.

How to get a Gym and health club cancellation certificate online

Upload a video and complete a questionnaire 

Upload by 9pm for same-day service. This should be a 30 second – 1 minute video explaining your symptoms and why you are unable to use your gym.

Doctor validates evidence

Our doctors will look over the evidence you provide.

same day turn around

Receive your letter, same day

You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.



What will I need to supply?

To allow us to assess your condition and issue a medical certificate, we will require the following information:

A photo of your passport

Confirmation of when your sickness or condition started

Whether your sickness is ongoing, or you are now recovered

A 30-second to 1-minute video describing your medical symptoms

Details of your regular NHS GP (if you have one)

Send us a message

If your query is not answered below - please send us a message via the form below.

Frequently Asked Questions

We will require you to:

✓ Upload a photo of your passport

✓ Complete a medical questionnaire

✓ Upload a short video (on your mobile) explaining the reasons why you need a gym and health club cancellation certificate

Our medical letters have QR codes that can be scanned to verify the document's authenticity.

Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.

We only provide full refunds if we are unable to provide a medical letter.

Once our doctors have provided a medical letter, we are unable to process a refund.

Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).

UK doctors at ZoomDoc Health sign your gym and health club cancellation certificate.

We are a UK-regulated healthcare service and all our doctors are registered with the UK General Medical Council.

The future of same day medical letters